- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How long will shipping be?
We offer free shipping in Canada and USA, and we want you to have your product as soon as possible. It usually takes 2-5 business days in North America, and about 4-9 business days for international orders. Some countries have delays, depending on your local postal service. US orders are sometime delayed because we ship by Canada Post, and they relay it to USPS. If your package is taking an abnormal amount of time to reach, please contact us to clear the problem.
- Do you do exchange or refund?
Since we pay for the first shipping at our own cost, you will have to pay to ship the item back to us + the shipping fees to re-ship to you. We only offer exchange for another item, we do not refund unless you bought something that was out of stock. If you really want a refund, we will refund the price of the item MINUS the shipping cost that we paid the first time. To avoid this problem, please verify the size of the item you are buying before checking out.
- Why is your selection so small?
We are a wholesale company, we mostly sell to the stores. They carry a much wider selection that what we have online. We carry these items mostly for the people that are residents in some areas where we don't have retailers, so we carry a minimum inventory for them. If you live near a Success retailer, you can always visit them if we don't have the color or size you really want. And remember, our brand is exclusive, every product we launch is a limited edition run. So don't expect us to have hundreds of it.
- How secure is this store?
This store uses Paypal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).